AI - T.CON Team Consulting

Artificial Intelligence

Smart machines

What is Artificial Intelligence?

A prominent example of artificial intelligence (AI) is Alpha Go Zero, an extension of Alpha Go developed by Google Deep Mind. In 2016, it beat the world champion in the complex Japanese board game, Go. However, it was in turn defeated in a tournament by the subsequent version of Zero. The AI was simply given the rules of the board game and a reward system. The program then taught itself how to win.

Machines with built-in artificial intelligence make use of various technical fields. Alongside Machine Learning, these include:


  • Natural Language Processing (NLP), whereby machines process and use both spoken and written languages
  • Computer Vision, essential to real-time capture and interpretation of the machine’s surroundings
  • Deep Learning, for recognizing and evaluating complex structures and deriving well-founded decisions.

All these fields are intended to enable the machine to carry out actions and thought processes, such as learning, logical thinking, and solving complex problems, in a way similar to the human brain.

What are the advantages of AI?

Artificial Intelligence has almost infinitely potential uses. Diagnostic robots can identify cancer cells quicker and more reliably than the most experienced of doctors, while digital assistants such as Siri and Alexa help us in our daily lives. AI systems also collect data that can be evaluated by IoT devices in a production building. This allows e.g. predictions to be made about material and maintenance requirements (see Predictive Analytics).

AI in SAP:

SAP includes a broad range of AI-supported services and applications, e.g. the digital chat assistant SAP CoPilot, or the SAP Ticket Intelligence service. This program automatically categorizes and prioritizes tickets and suggests answers to frequently asked questions. Other examples include SAP Customer Retention to predict customer behavior, SAP Resume Matching to help companies with their recruiting processes by identifying applicants who best fit the advertised position, and SAP Brand Impact for evaluating the effects of advertising campaigns and market influences.

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Norbert Kytka, Headquarters Plattling