Munich airport: Clear KPI visualization for commercial spaces thanks to SAP-based BI tool and dashboards from T.CON

Plattling, May 2, 2019

T.CON, Munich Airport, SAP Business Intelligence

As the second largest airport in Germany, Munich Airport is an important air traffic hub of international standing. Even as one of the busiest passenger airports, it is the only five-star airport in Europe. Photo: Flughafen München GmbH

T.CON has introduced an innovative BI front-end solution for Munich airport operator Flughafen München GmbH (FMG): The Center Information Tool, based on SAP Lumira Designer, is being used by the Commercial Activities Center Management (CAC) business division.

The easy to use BI tool replaces Microsoft Excel and PowerPoint and brings significant improvements to the efficiency, flexibility, speed and transparency of CAC KPI reporting. The package supports closely targeted utilization planning and management for the airport’s 45,000 square meters of commercial space, ensuring the right balance of retail, gastronomy and services. A close cooperation between the internal project teams and the T.CON experts, combined with agile rapid prototyping methods, meant that the roll-out took place swiftly and even came in below budget.

The advantages of the new BI solution became evident almost as soon as the solution was launched. The package is integrated into the existing SAP Business Warehouse, which is powered by SAP HANA. With just a few mouse clicks, users can see up-to-date KPIs for revenue, rents, customer figures and reach, or revenue and rents per square meter and passenger. This frees up department employees from the manual activities that were previously required for the Excel and PowerPoint reporting and thus creates more time for strategic core tasks.  Employees can focus on optimizing utilization of the commercial spaces and creating the right balance of sectors, which means real added value. Staff in the operative division also benefit considerably from the permanently-available clear visualization of business trends in the store units within their area of responsibility. They can see immediately if a store operator is not achieving their established targets, and then work with that operator to develop countermeasures.

A particular highlight of the Center Information Tool is its modern dashboards. These were designed by the T.CON experts, while the underlying data model (including queries for SAP BW) was largely developed by the internal project team. The dashboards offer compact, transparent and clear overviews of all the key figures – users can choose to view graphs, diagrams, or tables.  Specific, consistent colors have been selected to represent current figures, the previous year’s figures, and target figures, which gives additional transparency: a huge plus. Another plus is the ability to refine queries to an arbitrary level of detail with just a few mouse clicks, using the drill-down system.

Queries can now also be executed in the desired aggregation levels: by location (terminals 1 and 2, Munich Airport Center, entire site), sector (retail, gastronomy, service) or right down to the level of individual store units. The comparison of planned and actual data of the previous year can also be run at any time. This shows the current developments from the previous year, or set against the planned figures, optionally in relation to profit or rents at the monthly level, and cumulatively.

These benefits all help to ensure that the approximately 25 professional users in the Commercial Activities division enjoy working with the Center Information Tool. The visualizations and filter options are being continually extended and improved.


Company profile: Flughafen München GmbH (FMG)

Flughafen München GmbH (FMG) was founded in 1949 and works together with its subsidiaries to operate Munich airport. The airport was opened in 1992 and has been Germany’s second-largest airport ever since, with one of the greatest numbers of passengers. It is the only five-star airport in Europe and an internationally important air transport hub. FMG is a “full service operator”, offering services in every area of airport management.

In the 2018 financial year, FMG recorded a 3.8 percent increase in passenger numbers, reaching a total of 46.3 million. As a result of the associated profit increases in the aviation and non-aviation sectors, the company’s revenue exceeded 1.5 billion euros for the first time (based on the provisional figures). One of the non-aviation sectors with the greatest revenue is the Commercial Activities Center Management (CAC) business division, which markets the airport’s 45,000 square meters of commercial space. The division is responsible for planning the utilization of the retail spaces (terminals 1 and 2, satellite, Munich Airport Center [MAC]), renting them out, and allocating concessions.

FMG’s shareholders are: the State of Bavaria (51 percent), the Federal Republic of Germany (26 percent), and the state capital Munich (23 percent).

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Norbert Kytka, Headquarters Plattling